Everything you need to know about shopping with Aaslo.

Can’t find the answer you’re looking for? Contact our friendly support team at hello@aaslo.com.au.

Where are you located?

Aaslo is an Australian-owned business, with our head office located in Adelaide, South Australia.

How much does shipping cost?

Shipping is free on every order, Australia-wide. There are no extra delivery charges at checkout.

How long does shipping take?

Most orders arrive within approximately 3–10 working days, depending on your location within Australia. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.

Do you ship internationally?

At this stage, Aaslo currently ships within Australia only. If you have a special delivery enquiry, please contact us at hello@aaslo.com.au.

How do I track my order?

Once your order has been dispatched, you’ll receive a tracking link by email. You can also use the Track Your Order page on our website and enter your tracking details to check the progress of your delivery.

Is my payment information secure?

Yes. Payments are processed through secure and encrypted checkout systems designed to protect your personal and payment information.

What payment methods do you accept?

Available payment options are displayed securely at checkout. Simply select your preferred payment method when completing your order.

How can I contact customer support?

You can reach our support team through the Contact Us page or email us directly at hello@aaslo.com.au. Our usual support hours are Monday to Friday, 9:00am–5:00pm Adelaide time, and we aim to respond to enquiries within 24 hours on business days.